Answer
For support, please send an email to plm-support@cern.ch.
A request will be automatically created in the Service-Now Platform. For urgent/blocking issues, please call the hotline: 160660
For CAD designers, it is also possible to report an issue from the PLM desktop application.
This way, the request created in Service Now will already contain some useful information for the PLM Support Team (PC name, date and time when the applications were launched, CATIA active document reference …).
This is the way to report the problems to be privileged.
